Geniziz vs Gorgias: the Gorgias alternative that doesn't charge per seat
Is Geniziz a good Gorgias alternative? Yes. Both price on the size of your list rather than the size of your team — but Gorgias meters the things Geniziz lets you own. On Geniziz every feature is on every plan, users and workspaces are unlimited, and AI, email and calling run on your own API keys at provider cost instead of resold credits.
Gorgias
What Gorgias costs, and what the same team costs here
Gorgias bills like this: NOT per-seat - priced by monthly ticket-volume tier with unlimited users on every plan, PLUS a separate AI Agent charge per automated resolution.
Geniziz removes both levers. Unlimited users, unlimited workspaces, every feature on every plan, and one price set only by how many contacts you hold.
Gorgias does not publish list pricing, so there is no honest number to put beside ours. Geniziz publishes every price: €49, €149 or €299 a month by contact count, unlimited users on all three.
Geniziz vs Gorgias, line by line
Figures are Gorgias's published list prices as of 2026-09-13, shown in USD; Geniziz prices are in EUR. This is a fair guide, not a quote — check Gorgias for current details.
What Gorgias is
E-commerce-focused helpdesk with deep Shopify integration, priced by monthly ticket volume and AI resolutions rather than by agent seat.
When you should stay on Gorgias
Shopify/e-commerce brands that value unlimited agent seats and deep store integrations more than predictable AI costs, and can forecast ticket volume reasonably well.
We would rather you stayed on a tool that fits than switched and regretted it. The case for moving is below.
Why teams move to Geniziz
- Unlimited users — invite sales, success, ops and leadership at no extra cost.
- Every feature on every plan — no tier gates automation, reporting or AI.
- Bring your own keys — AI, calling, email and enrichment run on your provider accounts at cost, never resold.
- Unlimited workspaces on one bill, priced only by total contacts.
- Own your data — a full export anytime, an open API, and no paywall on getting it out.
Migrating from Gorgias to Geniziz
Exports via API/CSV; objects are Tickets and Customers, e-commerce-flavored (order data attached to tickets) rather than a general CRM contact/deal model.
You keep the structure, not just the rows. Companies, contacts, deals and the activity timeline come across with their links intact — the wizard relinks records by ID first, then falls back to company name and email domain — so the pipeline you open on the other side is the pipeline you had. Afterwards you keep full ownership: a full export anytime, an open REST API, webhooks, and MCP for agents.
How to migrate from Gorgias to Geniziz
- 1. Export your data from Gorgias (CSV or JSON — companies, contacts, deals, activities).
- 2. Drop the files into the Geniziz migration wizard — together or separately, in any order.
- 3. We auto-detect each file, map the columns, and link everything by IDs, company names and email domains.
- 4. Review the pre-flight summary and import. Your pipeline is live the same afternoon.
Frequently asked questions
Is Geniziz a good Gorgias alternative?
Yes. Geniziz covers the same core CRM workflow — pipeline, omnichannel inbox, calling, sequences, reporting and AI — while removing per-seat pricing, feature tiers, and resold AI and comms. You bring your own keys and pay only for contacts.
How much does Geniziz cost compared to Gorgias?
Geniziz is €49, €149 or €299 a month depending on how many contacts you hold, with unlimited users on every plan. Gorgias does not publish list pricing, so compare your current invoice against those three numbers.
How do I migrate from Gorgias to Geniziz?
Export your Gorgias data as CSV or JSON and drop the files into the Geniziz migration wizard. It auto-detects companies, contacts, deals and activities, maps the columns, and relinks related records automatically — no spreadsheets to stitch by hand.
Can I keep my data if I leave Gorgias?
Yes. Geniziz gives you a full export anytime, an open REST API and an MCP server — your data is never locked in.
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Leave Gorgias behind
Unlimited users, every feature, your own keys — and a one-click import to get you there.
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